FREQUENTLY ASKED QUESTIONS (FAQs)

 

Below are answers to some of the most frequently asked questions.
For further information and questions, please feel free to call us at (021) 72788855 or Whatsapp us at 08118855283


HOW DO I PLACE AN ORDER

Orders can be placed via Phone Call, Whatsapp, E-mail and Website.
Please place your orders during our operational hours, from 09.00 a.m. to 09.00 p.m. (Monday – Sunday).
For Delivery Services by Phone or WhatsApp order, we process orders placed before 05.00 p.m. Orders placed after 05.00 p.m. will be delivered tomorrow.

Phone Call
To place orders via Phone Call, please call our friendly operator at: (021) 72788855
Feel free to ask for any information you would like to know about our products and services.

Whatsapp
To place orders via Whatsapp, please add our Whatsapp number at: 08118855283.
Our staff will be more than happy to greet you and send you an order form to be filled in.

E-mail
We also accept orders via e-mail, especially from corporate clients.
If you have specific requests, email is a great way to include all details of you requests.
Requests can include: Custom Creations, Catering Requests, Corporate Hampers, etc. Simply reach us at: marketing@clairmontcake.co.id or corporate order at corporatesales@clairmontcake.co.id

Website
As one of Jakarta’s Best Online Cake Delivery services, we specialize in providing CAKE AT ONE-CLICK-AWAY SERVICE.
Place your orders via our website by registering your email account. Note that we are the only website that enables you to customize your cake, from your own base, glaze, and decoration just the way you like it. Make your dream cake come true!


HOW DO I PLACE A WEBSITE ONLINE ORDER?

  • Online orders can be placed after signing in with your account.
  • To sign in, first visit our homepage
  • Click LOG IN at the upper right corner of the page (next to the shopping cart icon).
  • Sign in with your email account, or click ‘sign up’ and follow the instructions if you don’t have an account. You will be asked to fill in your personal data, and will receive an email notification stating that you have completed the registration steps.
  • If you have an account already, simply Sign In with your registered account.
  • Check PRODUCTS and you are ready to choose your favorite products, add on, shipping details & choices to pick up, delivery Jakarta area, or coming soon shipping out of town.
  • Make payment and wait for your order.

Can I do the web payment using my credit card?
For Online orders (via website), payments can be done using bank transfer and credit cards. We don’t provide cash on delivery.

When should I place my order?
Orders can be placed during our operational hours. Orders can’t be delivered on the same day, for orders placed the same day before 05.00 p.m. will be send tomorrow(H+1). For orders placed after 05.00 p.m. will be processed day after tomorrow (H+2). Please choose your delivery date & time as these terms.

We highly recommend placing your order at least 2 (two) days before your requested delivery time.
For Custom Cakes, orders need to be made at least 3 (three) days before the requested day of delivery.

Do you offer delivery service?
Definitely. We DELIVER EVERYDAY from Monday – Sunday, from 09.00 a.m. to 06.00 p.m. but for Website order, we only cover Jakarta area.

For order via Call center /Whatsapp, we are covering JADETABEK (Jakarta, Depok, Tangerang, Bekasi) area. Below are the delivery fees per area:
Jakarta IDR 30,000
Depok & Tangerang IDR 50,000
Karawaci IDR 50,000

Do you ship intercity/ out of town?
Products like cookies, pound cake, & gift box can be shipped overnight under certain circumstances. Cookies & Gift box can be shipped intercity/out of town via Lion Parcel with certain delivery fees. Check out the shipping type to discover the options.

Unfortunately, we cannot ship cake out of town as they need special handling for certain aspects, such as temperature & chill storage.

Are your stores open everyday?
Yes, we are open everyday.  For stores outside malls, we are open from 08.00 a.m. to 10.00 p.m. (may be different at some days or occasions)
And for mall stores, we open as mall operational hours from 10.00 a.m. till 10.00 p.m. (may be different at some days or occasions)

Are your products suitable for those with specific allergies?
Our ingredients may include some allergens such as peanuts and tree nuts (walnuts), wheat, soy, eggs and milk. Please Contact Us by Phone/Whatsapp if you have requests or inquiries regarding allergens that may be contained in certain products or customize cakes such as low sugar.

Do you offer Gluten free products?
Yes, some of our products are gluten-free, like the Black Velvet cake made from black sticky rice flour. We also have cholesterol-free cakes, like the Eggless Chocolate cake which uses no eggs at all. The Chocolate Ivory cake has no emulsifier, making it perfect for sensitive digesting kids or elderly .

For larger cakes, you can also request for less sugar. This kind of request is perfect for kids and those who prefer less-sweet products.

How do I order Custom cakes?
Our Custom Cakes are always freshly baked and require time to reach the perfect result. We highly recommend ordering our Custom Cakes at least 2 (two) days before your requested day of delivery. Not all of our products can be customized.

For more details on Decor Fees and Icing Print Fees, please contact our Service Center. We highly recommend confirming and double-checking your order so that we can deliver you the most satisfying craftsmanship.

Cakes can be customized to give a special touch for a more intimate meaning. We are more than happy to receive reference pictures to be used as our guidance.

What is the Perfect Taste and Freshness warranty labeled on your products?
The Perfect Taste and Freshness warranty is our commitment to provide you only the best products. Clairmont products only use the best ingredients, with the best handling process, the best food coloring grade, without preservatives.

If you ever receive products that are not in thebest condition, let us know and we’ll replace them with new products for free.

Do you supply products to business?
Yes, we are open to supply products to Restaurants, Cafe, Coffee Shops, etc. Make life easier for you and your business by taking advantage of our 20-years experience in producing fine cakes, assorted cookies, pound cakes & others baked products. For supply inquiries, please send your business profile and request to our email marketing@clairmontcake.co.id

Do you cater to events?
Not yet, but our Snack Box are always available to make your events merrier!

Do you have Corporate PIC for Corporate orders?
Yes, feel free to call us and discuss your needs & budget. Contact our team at 08118855313 / 08118855290 or email us at corporatesales@clairmontcake.co.id